I was absolutely terrified to come in and have a broken tooth fixed. I had not been to a dentist in years and have had horrible experiences in the past. Dr. Tsai and Luan were amazing. They were so kind, so sensitive to my needs. I was given a sedative and besides a brief pinch with the shot I felt no pain during the 2 1/2 hour appt. She took out old filling, cleaned out decay, built the tooth up and prepared it for a crown. When I went back in two weeks to get the crown the same thing happened. Caring, no pain dentistry. It is amazing.
I have referred friends and family to your office in the past, and will continue to do so in the future...........Thanks
Five stars from start to finish!
I referred Stephanie W. to you several months ago. She is in charge of Marketing at PMG and I'm sure she mentions your practice with high praise when the conversation turns to dentists - as I do. Thank you.
Dr. Tsai is a terrific dentist. She is a total professional with a very kind touch. I wish her only the best and I will continue to refer my friends and neighbors to her
Prior to my visit with you, I hadn't seen a Dentist in 20+ years. My memories of the Dentist were that of a cold environment with no attention paid to my personal fears or needs. Your staff, starting with Luan, made me feel comfortable and well attended to. Each person that saw me after that, introduced themselves with a smile and a handshake. I left your office actually looking forward to my next appointment. Thank you and your staff for a great job
Thank you for keeping my smile beautiful!
As always, we felt warmly welcomed and cared for. This was Asha's first teeth cleaning and I was amazed at how well it went. Dr. Tsai was so gentle and responsive that Asha now likes to pretend that I am her when I brush her teeth. I was very impressed and am always so thankful for all of you!!
Really enjoyed seeing everyone I was in contact with--Luan, Kate, and Dr. Tsai. You're all wonderful
Ashley, Linda, Kate, Luan, Kellie, and of course Dr. Tsai were all great- professional and friendly
Fantastic dental visit, especially after a longer hiatus than would normally be recommended... and this is coming from someone who is not generally a fan of dentistry.
“Professional, Friendly, Clean! Thank You!
Everyone was just lovely.
Love your staff! Luann is wonderful - and it was a pleasant surprise to have Dr. Tsai actually do my cleaning.
Your office is so nice and professional. I would and have referred people to you.
Very professional. Very nice.
Thank you so much for such great care and service. I will definitely come back to your office again. All the members of your staff were especially courteous and helpful-I'll be sure to pass on my experience to family and friends.
I have referred my family and friends to your office. I appreciate your professionalism, attentiveness, desire for perfection, cleanliness, and location. I expect to be a patient for life or as long as I am in the area.
Luan was very nice at the front desk, Linda was a great hygienist. I really appreciated the fact that she took my fears into account and generously applied the topical numbing solution.
Friendly, informative and helpful, keep up the good work.
Dr. Tsai and her staff have always provided me with excellent, professional service.
Lejuan and Linda were excellent, and meeting Wandy Tsai herself was a true pleasure! Everyone was extremely nice and created a comfortable atmosphere. I can't wait for my next appointment ;)
For whatever reason, for me personally, going to the dentist is just anxiety producing, even for minor things. So I appreciated everyone there, everyone was nice and made my first visit comfortable. And Dr. Tsai, you were wonderful at taking the time explaining all of the details as they pertained to my appointment. I will definitely come back for a cleaning, and see what your office has to offer. :) Thank you Dr Tsai, and her staff. :)
Everyone at the office is very friendly and helpful. I also loved the in-depth explanations of my dental situation from the dentist. Great job!
I love it! Everyone is so friendly and PROFESSIONAL! Customer service is clearly a priority hear. No gum chewing, snarky attitudes, or eye rolling. Refreshing!”
I have always been impressed with the professional & friendly service and of course the amazing dental care at Dr. Tsai's office, but it appears you have taken it to new heights at my most recent appointment. I am not just a patient with Dr. Tsai and her staff, I am a valued partner in my dental care. It's strange to say this about a health care provider, but I (and my teeth) feel loved here! Please keep doing what you are doing. You set the bar exceedingly high for all other medical practitioners.
Thank You for excellent & cheerful service.
Everyone was very professional and things went well.
After waiting for 5 years for a dental visit, I was a nervous wreck! The staff (Luann, Linda and Ashley, as well as the wonderful Dr. Tsai) were fantastic and made the visit almost a pleasure. They were careful, understanding, gentle and thorough and I cannot say enough good things about their practice. My teeth have not looked (or felt) this great in years!
The entire staff was extremely thorough.
Everything was wonderful, what a great experience.
It was a great experience. ALL people were very professional.
Everyone in the office is extremely pleasant and helpful. Always a positive experience.
excellent all around care
Everyone was AWESOME – thanks
Everyone is pleasant and professional.”
It is always a pleasure to visit the office. The kids feel comfortable and the staff always go an extra mile to please and accommodate everyone's need.
Ive never experienced a first class dental appointment in my life. I loved the staff and my new dentist. I love you guys loved my first visit you guys rock ! ;-)
I do not see what could be better. You all were extremely respectful, personable, and prompt to make me very comfortable during my visit. I have recommended your DDS office to others. My teeth and I feel very safe in your hands.”
Extremely professional, knowledgeable and friendly staff.
Dr. Tsai is a fabulous dentist and everyone on her staff are wonderful and professional. I always receive complete and thorough dental care. I recommend Dr. Tsai to all my family and friends.
Dr Wendy Tsai and her team of assistants are the nicest, kindest and most gentle people as well as being very professional in their care of myself and my family.
Everyone there is always pleasant!
You are all wonderful!
I love the dental experience that I have at your office. My whole family goes here and I have even referred my boyfriend, who now wants to see what coverage his little sister has and if she can go here as well. He stated that he has always had sensitive gums and no other dentist ever noticed...after using your office, who was sensitive to his gums problem, the teeth cleaning didn't even hurt! Keep up the great work!
When I tell friends that my dentist is in Scotts Valley, they give me that "are you crazy?" look. Everyone at the office is amazing. I don't mind making that trip from Milpitas because I know that I will be taken care of properly and that I am always in great hands.
The staff was very welcoming and friendly.
I was very impressed with the overall experience ... from the initial greeting by Luan, the computerized registration process, and the care given by the staff during my visit. I will definitely refer family and friends. Thanks!
My visits to Scotts Valley Dental are always relaxing. The level of trust and confidence is the highest I have ever had in any dental care provider.
Everyone I met was extremely polite and very helpful. The gentleman at the front was very polite when check me in as well as taking my x-rays. The dental hygienist was very polite and very thorough while cleaning my teeth, and Dr. Thai was extremely thorough in taking pictures of my teeth and then explaining to me where all of my cavities were. My entire visit was great from beginning to end. Good job!
Dr. Tsai is very thorough and so was my hygienist. Very pleasant experience. Luan is nice too. Always calls me by my name I notice. He is the first impression that people will have of this business and he is very professional.
From start to finish my visit was just right. Everyone was friendly and professional. My teeth are so clean. I feel that I finally have found the perfect dental office. Thank you all.
My visit could not have been better.
You have an excellent staff and I always leave my appointment feeling VERY satisfied with all procedures done. I am thankful that I have you and your staff as my dentist...especially you Dr. Tsai! Thank you for all of you patience and understanding with any questions that come up!!
This was the best experience I have ever had at the dentist. My husband will also become a patient. Everyone was so nice, I felt very comfortable, which is saying something when it comes to a dental visit. Dr. Tsai is very knowledgeable and very kind. I also like how contemporary the office is. I would definitely recommend Dr. Tsai and staff to everyone.
I am always so relaxed in your office. I have never liked the dentist but you and your staff have changed that. Thank you for also being patient with my children.
From the Luan at the front desk, to Maria taking you to the room for your work, to the assistant (I didn't catch her name) who did my fluoride, the entire experience at Scotts Valley Dental is a warm and caring one. Everyone is very professional, courteous and respectful. Dr. Tsai is just wonderful: she's very gentle, yet thorough and always explains my dental situation so that I have a good understanding of how to maintain the health of my teeth. I feel very fortunate to have recently moved to Scotts Valley and been able to find such a great local dental practice.
I honestly do NOT like going to the dentist and usually avoid going if possible. You guys have been great! My kids like it there too and we are very happy we switched to you. Thanks
I actually can say I enjoy going to my dentist because you are all very wonderful people and make my visits pleasant. Please continue in keeping such a happy, friendly atmosphere.
I enjoy my visits here. They are always nice and explain everything while they are completing the work.
Everyone I've interacted with at Scotts Valley Dental Care has been wonderful!
Everyone was great. Extraordinary service.
I was really wowed by my visit. I haven't been to a dental office as clean and efficient as Dr. Tsai's since I was a kid. I've also never been to a dentist that was so focused on making my experience comfortable and pain free. Luan was incredibly professional, Kate was very thorough, and the x-ray tech (I'm sorry - I forgot her name!) was really focused on helping me take the best x-rays even though my mouth was a little smaller than average. Dr. Tsai was competent and knowledgeable.
Unfortunately I do not remember everyone's name. However, the receptionist, Dr. Tsai, and the assistants were very nice and helpful. Everyone was so considerate of my feelings. I would recommend this dental office to anyone.